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t&c

1.

Introduction

 

These are the terms and conditions that apply when you reserve a room at Casa do Campo located in Peniche, Portugal.

You will be asked to confirm your acceptance of these terms and conditions when you make a reservation.

We reserve the right to amend these terms and conditions at any time and you should therefore check them each time you make a reservation. The terms and conditions applying to your reservation will be those in place on the date that you make your reservation.

2.

Reservations

 

To reserve your room please follow the instructions on the website, mobile site or app (as applicable).

You must be at least 18 years old to make a reservation. Those under 18 years old are not permitted to stay at Casa do Campo unless a parent or guardian is also staying in the hotel. See section 4. “Occupancy” below for details of permitted guests under your booking.

You will need to provide your credit or debit card details to secure your reservation. Casa do Campo accepts PayPal, Visa, MasterCard, and American Express to secure a reservation.

Please check that the details of your reservation are complete and accurate before you confirm your reservation. We will not be liable for any delay or non-performance if you provide us with incorrect information.

We will confirm our acceptance of your reservation by sending you an email to the email address that you provided during the reservation process. The contract between us for the provision of your room and any additional services added to your reservation will be formed when you receive this email confirmation from us.

If you think that there is a mistake in your reservation or if you require any changes to a confirmed reservation, please contact us to discuss. For more information on cancellation, please see section 7. Cancellation, below.

3.

Room prices

 

Casa do Campo adopts dynamic pricing and the price of our rooms fluctuates based on demand. When you make a reservation request, we'll give you the total price for the rooms and the number of nights you've requested. The price you pay is the price quoted to you at the time you make your reservation.
Room prices are per room, per night, and are inclusive of VAT at the applicable rate at the time of your reservation. If the rate of VAT changes between the date of your reservation and the date of your stay, we may adjust the rate of VAT but the price you pay will remain the same.

4.

Occupancy

 

The maximum room occupancy will depend on the booked room. Family rooms (where available) can accommodate up to four adults (18 years and over). You must not exceed the maximum occupancy for the room allocated to you. We reserve the right to conduct checks on occupancy and compliance with these terms. Occupancy is not transferable.
Those under 18 years old are not permitted to stay in unless a parent or guardian is also staying in the guest house. We reserve the right to request valid photographic proof of identity and age, so please bring this with you and ensure all guests under your booking bring identification, otherwise where requested you and/or your guests will not be permitted to stay.

6.

Paying for your room

 

If you have not paid for your room and any extras added to your booking in full at the time you make your reservation, you will need to pay on arrival.
Payment may be made by cash (with proof of identification), or credit/debit card (Visa, MasterCard, American Express, Maestro, and Electron), The expiry date of your debit/credit card must be later than the end of your stay. We do not accept personal cheques or family discount cards.

7.

Cancellation

 

You have the right to cancel. If you cancel your reservation 7 days before the check-in date, a full refund will be processed to the same debit/credit card in the following 5 business days, please mind that it may take a few days for the funds to reach your account. A cancellation reference will be given and should be retained as proof of cancellation.

If you cancel your reservation within 7 days of your arrival date, charges will be applicable and 50% of your reservation total will be refunded to the same debit/credit card in the following 5 business days, please mind that it may take a few days for the funds to reach your account. A cancellation reference will be given and should be retained as proof of cancellation.

8.

Arrival and departure

 

Checking in can be made from 4 pm. Check-out is by 11 am. Please note that during some of our busiest periods, there may be a wait at check-in. If you think you’re likely to arrive after 10 pm, please let our reception know in advance.

Guests will be asked to provide proof of identity and nationality upon check-in. Acceptable forms of identification are a passport, driving license, ID card, or police warrant card.

Rooms must be vacated by 11 pm on the day of departure. Failure to leave your room by this time may result in a late check-out (20 euros) charge of up to one night's additional accommodation charge.

9.

Check-in online

 

Check-in online is available. If you wish to check in online you will need to make full payment online prior to arrival.

 

Bookings made on behalf of a guest can be checked in by either the original booker or the named lead guest, providing payment has been made in full. If the booking has not been pre-paid, the guest will need to pay for their stay during the online check-in process.

10.

OUR expectations

 

You must not:

  • be threatening or abusive to any of our team before, during or after your stay;

  • smoke anywhere inside the premises. This includes the smoking of e-cigarettes.

  • engage in any unlawful activity during your stay (e.g. taking an illegal substance);

  • cause any health and safety hazard to any of our team members or any of our guests;

  • bring any potentially dangerous materials or equipment onto the premises;

  • use any electrical appliances that may set off the fire alarm system, such as toasters, mini cookers, or portable grills;

  • tamper with any fire alarms or emergency equipment;

  • prevent management, housekeeping, and/or maintenance staff from accessing your room(s) as and when required, with housekeeping permitted full access at least once every two days;

  • remove, damage, or destroy any property;

11.

General

 

We reserve the right to:

  • change your room allocation and/or hotel location at any point during your stay for any reason; or

  • cancel any booking(s) due to health and safety concerns or full or partial closure of the hotel. In the event we have to cancel your booking(s) we will attempt to notify you and a full refund will be processed to the same debit/credit card, though it may take a few days for the funds to reach your account.

 

Your information

We keep your data safe and secure. Similar to other commercial websites, this website and the System utilizes a standard technology called cookies and web server logs to collect information about how the website and/or the System is used and how to improve them. By providing information about you when making a reservation, you consent to such processing and you warrant that all information provided by you is accurate.

 

All rights not expressly granted in these terms and conditions are reserved.

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